Privacy Policy

Privacy Policy

Last Updated: 22 February 2026

1. Introduction

This Privacy Policy explains how Online Web Store Ltd (trading as Every Enquiry) collects, uses, and protects your personal information.

We respect your privacy and are committed to protecting your personal data in line with UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are

Data Controller:
Online Web Store Ltd (trading as Every Enquiry)
Bristol, United Kingdom

Contact:
Email: team@every-enquiry.com
Website: https://every-enquiry.com

3. Information We Collect

We may collect and process the following types of personal information:

3.1 Information You Provide to Us

  • Names
  • Email addresses
  • Phone numbers
  • Business name and business details
  • Billing and payment information
  • Communication preferences
  • Any other information you provide when contacting us or using our services

We collect this information for service delivery and, where permitted, for marketing.

3.2 Information We Collect Automatically

  • Website usage data (pages visited, time spent, links clicked)
  • Device and browser information
  • IP address and location data
  • Cookies and similar tracking technologies

3.3 Information We Collect on Behalf of Our Clients

When providing our services, we may process personal data on behalf of our clients (as a data processor). This may include:

  • Customer enquiry data (names, contact details, enquiry content)
  • Social media engagement data
  • Lead and prospect information
  • Communication records

For data we process on behalf of clients, the client remains the data controller and is responsible for ensuring lawful processing. Our role and responsibilities are set out in our client contracts.

4. How We Use Your Information

We use your personal information for the following purposes:

4.1 To Provide Our Services

  • Capturing, responding to, and following up on enquiries
  • Setting up and managing enquiry capture and follow-up systems for clients
  • Responding to customer enquiries on behalf of clients
  • Managing social media accounts and content
  • Conducting follow-up activities
  • Creating and publishing content (including AI-generated images)

Legal Basis: Contractual necessity (performance of a contract) and legitimate interests

4.2 To Communicate with You

  • Responding to your enquiries and requests
  • Sending service updates and important notices
  • Providing customer support

Legal Basis: Contractual necessity (performance of a contract) and legitimate interests

4.3 For Business Development and Marketing

  • Sending marketing communications about our services
  • Conducting business-to-business (B2B) outreach and prospecting
  • B2B lead generation and outreach
  • Following up on leads and enquiries
  • Improving our services and customer experience

Legal Basis: Legitimate interests (for B2B lead generation, marketing and outreach) and consent (where required by law)

You have the right to opt out of marketing communications at any time.

4.4 For Legal and Compliance Purposes

  • Complying with legal obligations
  • Enforcing our terms and conditions
  • Protecting our rights and those of others

Legal Basis: Legal obligation and legitimate interests

5. How We Share Your Information

We may share your personal information with:

5.1 Service Providers

Third-party service providers who help us deliver our services, including:

  • Cloud hosting providers
  • Email and communication platforms
  • Payment processors
  • CRM and automation tools
  • Social media platforms

5.2 Our Clients

When we process data on behalf of clients, we may share enquiry and customer data with the relevant client business.

5.3 Legal Requirements

We may disclose your information if required by law, court order, or governmental authority.

5.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.

We do not sell your personal data to third parties.

6. International Transfers

Your information may be transferred to and stored in countries outside the UK. Where this occurs, we ensure appropriate safeguards are in place, such as:

  • Standard Contractual Clauses approved by the UK authorities
  • Adequacy decisions confirming the country provides adequate protection
  • Other legally approved transfer mechanisms

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

Typical retention periods:

  • Client data: Duration of contract plus 7 years (for legal and accounting purposes)
  • Marketing contacts: Until you unsubscribe or request deletion
  • Enquiry data: As specified in client agreements
  • Website analytics: Up to 26 months

8. Your Rights

Under UK data protection law, you have the following rights:

  • Right of access – Request a copy of your personal data
  • Right to rectification – Correct inaccurate or incomplete data
  • Right to erasure – Request deletion of your data (in certain circumstances)
  • Right to restrict processing – Limit how we use your data
  • Right to data portability – Receive your data in a portable format
  • Right to object – Object to processing based on legitimate interests or for marketing purposes
  • Right to withdraw consent – Where processing is based on consent

To exercise any of these rights, please contact us at team@every-enquiry.com.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at https://ico.org.uk.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. These measures include:

  • Encryption of data in transit and at rest
  • Access controls and authentication
  • Regular security assessments
  • Staff training on data protection

However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

10. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your experience and analyse website usage.

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

For detailed information about our use of cookies, please see our Cookie Policy (if applicable) or contact us.

11. AI-Generated Content

We may use artificial intelligence tools to create images, text, and other content for our services. Any content created using AI is subject to the same data protection standards as other content we produce.

Clients remain responsible for ensuring that all content (including AI-generated content) used in their marketing and communications complies with applicable laws and does not infringe third-party rights.

12. Third-Party Links

Our website or communications may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

13. Children’s Privacy

Our services are not directed at children under 16, and we do not knowingly collect personal information from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete it.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The “Last Updated” date at the top of this policy indicates when it was last revised.

We will notify you of material changes by email or through a notice on our website.

15. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

Email: team@every-enquiry.com
Website: https://every-enquiry.com

For data protection enquiries, you may also contact our team directly at the above email address.

Online Web Store Ltd (trading as Every Enquiry)
Bristol, United Kingdom
Registered in England and Wales